Art. 1 - Object

The following General Conditions of Sale regulate the offer and sale of products that appear on the website www.tenaxia.com (hereinafter: SITE) owned by the company TENAXIA di Marco Monacchi with registered office in Via Oddo Aliventi sn 61048 Sant’Angelo in Vado (PU) company registration number REA PS – 193913 and VAT number IT02434010415. The products purchased on the SITE are sold directly by TENAXIA.
For purchases made by Customers who are traders, wholesalers, retailers, professionals and who purchase for non-personal use, the purchase operations will be governed by the provisions of the Civil Code.
The protection of privacy will be subject to the provisions of Legislative Decree 196/2003 “Privacy Code”; to this end, the Customer must read the information (so-called "Privacy Policy") on the site and give consent to the processing of data in order to proceed with the order.

Art. 2 - Acceptance of General Conditions of Sale

These General Conditions of Sale and the Privacy Policy must be examined by the Customers of the site before completing the order. Continuing the order therefore implies full knowledge of the same and their total acceptance; without reading and accepting the same, the order cannot proceed.
By placing the order, the Customer declares to have read and accepted all the general conditions of sale and payment reported therein, as well as to have carefully and fully read the Privacy Policy, to know its content well and to have expressed consent to the processing of data; by sending the purchase order, the Customer therefore accepts them unconditionally and undertakes to observe them in full, together with the payment methods.
The Customer undertakes and undertakes, once the purchase procedure has been concluded, to print and keep these General Conditions of Sale, in compliance with articles 52 and 53 of Legislative Decree no. 206/2005.
TENAXIA offers products for sale on the site and carries out electronic commerce activities exclusively to persons who are at least 18 years of age (or who are in any case adults), in possession of the capacity requirements to access and stipulate binding contracts and have a valid e-mail address.
TENAXIA reserves the right not to process orders from persons who do not have the requirements set out in the previous points.

Art. 3 - Purchase methods

Purchases of available products, as illustrated and described online in the relevant pages, are made by the Customer at the current price indicated, including taxes and duties that may vary depending on the country of destination of the Product or legislative changes in progress, in any case displayed at the time of purchase.
Before confirming the purchase, the Customer will be shown a summary of the unit cost of each chosen product, the order line total, the total cost of the order in the event of purchasing multiple products.
After completing their purchase order, the Customer will receive an initial email where TENAXIA simply communicates that it has received the order by indicating the relevant number; upon receipt of the emails, the Customer will be able to verify the accuracy of the data and products purchased and possibly report and/or request information from shop@tenaxia.

Art. 4 - Payment Methods

Orders must be paid for the full amount by bank transfer before shipping.
In the absence of information necessary to complete the payment, TENAXIA reserves the right to automatically cancel the order.

Art. 5 – Delivery

TENAXIA accepts orders with EX WORKS mode in the Italian territory, European Community and non-European countries.
If the customer requests it, we can ship throughout the Italian, European and non-European territory by evaluating in advance, together with the customer, the shipping costs, times and methods to be agreed after placing the order.
The customer must indicate a forwarder of his choice (name of the Italian correspondent if the forwarder is foreign). The Customer is required to check, upon receipt, whether the number of packages delivered corresponds to that indicated on the transport document, whether the packaging is intact, and whether the product delivered to him complies with the order placed; the Customer must sign the delivery note indicating "with reservation of control on the integrity of the products", if this does not happen, the Customer will not be able to contest, after delivery, the external non-conformity of the ordered product and its quantity.
Without this entailing constraints for TENAXIA, the goods are shipped approximately within 7 working days from sending the order confirmation, always after checking the regularity of the payment and its execution.

Art. 6 - Return of goods and refunds

TENAXIA recognizes the possibility of returning the goods, within and no later than 10 working days from delivery for defects in the product.
For the return it will be necessary to contact TENAXIA via the email shop@tenaxia.com.
The communication must specify which products will be returned, the date of purchase, and the chosen method of re-credit. The cost of the return and re-import shipment will be borne by the customer and will be managed by a specific carrier appointed by TENAXIA. The cost of the return shipment will be deducted from the payment for the reversal of the returned goods. The product, with everything originally contained, must be packaged with the original boxes (plastic wrapping, tags ...) so as to protect them from damage and shipped to TENAXIA. The refund will be made by bank transfer within 10 working days of receiving the goods.
If the goods received are without the original packaging, original bags, tags, price tags and in any case everything that was provided upon arrival at the customer, the return cannot be accepted.

Art. 7 - Privacy Policy

In accordance with the legislation on the protection of personal data, Legislative Decree no. 196/2003, TENAXIA is the "Owner" of the processing of the Customer's data and all information regarding the use of the Customer's personal data is summarised in the Privacy Policy document to be accepted before continuing the order. In particular:

Purpose of the processing

Commercial, promotional and/or sales purposes to identify potential specific customers for each product and service (e.g.: internal statistics, satisfaction feedback, preliminary acquisition of information aimed at concluding a contract or providing a service, etc.); research aimed at assessing the level of customer satisfaction (e.g.: research on the quality of services; fulfillment of obligations established by law, regulations or community legislation.

Method and place of processing

The processing is carried out by specifically appointed personnel, by letter, telephone, fax, as well as, through automated computer systems; the same is carried out at the headquarters of the Company that is the data controller and is handled only by persons in charge, with logic strictly related to the purposes highlighted above and, in any case, in such a way as to guarantee the security and confidentiality of the data itself (with particular regard to the case of use of remote communication techniques).

Communication of data

The personal data collected by TENAXIA will be communicated and/or processed by subjects we trust, who, for the pursuit of the aforementioned purposes, carry out tasks of an operational, technical and organizational nature. The personal data provided by the Customer are used for the sole purpose of performing the service or performance requested by the same; are not communicated to third parties, unless communication is required by law or is directly necessary for the required fulfillment.

Rights of interested parties

The customer has the right to exercise specific rights. The Customer can obtain:
- confirmation or otherwise of the existence of data concerning him, even if not yet registered;
- information about the origin of the personal data, the purposes and methods of processing, as well as the logic applied in the case of processing carried out with the aid of electronic instruments;
- indication of the identification details of the Owner and the Manager, as well as the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of them;
- the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as the updating, rectification or, when interested, integration of the data provided that this is not impossible or involves a disproportionate use of means. The Customer may also object, for legitimate reasons, to the processing of personal data concerning him/her, even if pertinent to the purpose of the collection. The same may also object to the processing of personal data relating to the sending of advertising material or, in any case, aimed at carrying out market research and commercial communication.

Art. 8 - Jurisdiction and competent court

The sales contract is governed by Italian law.
For any dispute relating to the validity, interpretation or execution of this contract, the Court of Urbino will have exclusive jurisdiction.

Art. 9 - Amendments

The conditions contained in this document may be modified by TENAXIA without prior notice and will be valid from the date of publication on the website www.tenaxia.com.

Art. 10 – Complaints

Any complaints must be addressed to TENAXIA with registered office in Via Oddo Aliventi sn 61048 Sant’Angelo in Vado (PU), Italy.

Art. 11 – Further Information

The contract and all communications will be in Italian or English.